I just got through with a phone call to Geico customer service regarding my motorcycle policy. My policy was temporarily terminated because it expired before I remembered to renew it.
I normally pay my bills on the internet, including my insurance policy bills. However, the customer service representative informed me that they “have no way” to let me pay for my policy to be renewed online. 97% customer satisfaction indeed. I told her that I wanted her to pass on my complaint about that, and she just repeated her “we have no way…” rubbish.
What is wrong with the world? Since when do companies – particularly service-oriented companies – tell customers “we won’t do that” or “our policy doesn’t allow” or “we don’t have a way” to do whatever? I don’t give a flip. That’s not my problem. I came within a hair’s breadth of just saying “you know, just forget it. I’ll take my business to a business that either has a way or makes a way”.